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FAQ
1. What is Ordnance Island?
Ordnance Island (OrdnanceIsland.com) is an online store based in Bermuda, catering to police officers, military personnel, and outdoor enthusiasts. We specialize in high-quality gear, including bags, belts, and torches.
2. Where do you ship?
We currently ship within Bermuda only.
3. How much is shipping?
We offer free shipping on all orders, with delivery within 1-3 business days.
4. What payment methods do you accept?
We accept PayPal and Cash on Delivery (COD) for your convenience.
5. Do I need an account to place an order?
No, you do not need to create an account. You can check out as a guest.
6. What is your return policy?
We only accept returns for faulty goods. If you receive a defective product, please contact us. After 15 days, the manufacturer’s warranty applies.
7. Are there any product restrictions?
Yes. Handcuff keys and items displaying "POLICE" require a valid Police warrant card for purchase.
8. Do you collect customer data?
No, we do not collect or store customer data. We comply with Bermuda’s Personal Information Protection Act (PIPA).
9. What laws govern this website?
Ordnance Island operates under Bermuda law.
10. How can I contact you?
For inquiries, please reach out via our contact page on OrdnanceIsland.com.
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